Bafin Counts 46,400 Complaints: Banks and Insurers Annoy Customers

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The complaints about banks and insurers increased significantly in 2025. In particular, the customer service and long waiting times lead to frustration.

Versicherungswirtschaft-heute

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With 46,400 complaints, Bafin recorded a significant increase of about one third over the previous year in 2025. While the criticisms of banks often concerned customer service, insurers, as is often the case, were concerned with "damaging, especially the duration of processing and the amount of insurance benefits. This is not a new topic for us," emphasizes Bafin Consumer Protection Officer Christian Bock and points to a special effect. Bafin St…

Herbert Frommes Versicherungsmonitor

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Last year, BaFin received around 46,400 complaints from consumers about banks and insurers – one third more than 2024. The main annoyance in the insurance sector was the processing of claims. One company was particularly impressed with the complaints. At BaFin in 2025, significantly more customers complained about banks and insurers than in the previous year© iStock/Tero Vesalainen The number of consumer complaints in [...]