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Shrink Broke Self-Checkout - Here's How to Fix It - Food Trade News & Food World
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Shrink Broke Self-Checkout - Here's How to Fix It - Food Trade News & Food World
by Greg Madison Self check out (SCO) was supposed to be the cleanest, smartest modernization play in grocery retail – the ultimate bargain. Customers would get speed; retailers would get labor efficiency. The entire front end would quietly run itself. And for a time, it was good. For a while, it worked well enough to begin to feel inevitable. Then the shrink started to show up in the numbers, and what was once “inevitable” is now anything but.…
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