Shadow boxing - How CIOs are tackling the “Shadow AI” issue

Shadow boxing - How CIOs are tackling the “Shadow AI” issue

Embrace, but with guardrails, is the approach companies should take to tackle the growing use of unauthorised ‘Shadow AI’ tools by employees according to CIOs at two major SaaS companies.With 78% of AI users using their own AI tools at work, according to a Microsoft survey, it's obvious employees don’t feel their needs are being met, according to Eric Johnson, CIO of incident management platform PagerDuty.Speaking at Zendesk’s relate event in La…