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ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance
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ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance
Agentic AI is the buzzword at ServiceNow’s Knowledge 26. It signals a shift from AI that answers questions to AI that takes action. That shift matters most in customer experience, CX teams live and die by trust. They also carry the operational risk when automation makes a wrong call at scale. In an interview, Heath Ramsey, GVP Product Management, AI Platform at ServiceNow warned: “…the promise of AI is the value. Promise is the transformation, b…
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