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ScotRail Issues Apology to Passengers Amid Issues with New Ticketing App

ScotRail said engineers are fixing the new system after customers reported lockouts and failed password resets, while the old app remains available until midday.

Summary by greenocktelegraph.co.uk
ScotRail has issued an apology to passengers experiencing difficulties switching to a new app today.

8 Articles

greenocktelegraph.co.ukgreenocktelegraph.co.uk
Center

ScotRail issues apology to passengers amid issues with new ticketing app

ScotRail has issued an apology to passengers experiencing difficulties switching to a new app today.

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The ScotsmanThe Scotsman
Lean Left

ScotRail apologises for 'shambolic' new ticketing app launch

The new app has been branded a ‘shambles’ and a ‘nonsense’ by frustrated passengers.

·Edinburgh, United Kingdom
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The NationalThe National
Lean Left

ScotRail app launch falls flat as customers hit with errors

SCOTLAND'S rail service operator has launched a new mobile app today, but its launch has been plagued by issues.

·Glasgow, United Kingdom
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BBC NewsBBC News
Center

ScotRail apology as passengers unable to book tickets in app launch chaos

The operator replaced its existing app with an updated ticketing system for travellers on Thursday morning.

·London, United Kingdom
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Daily RecordDaily Record
Lean Left

New ScotRail app branded 'shambles' as customers hit by technical glitches

Customers say they have been locked out of their accounts.

·Glasgow, United Kingdom
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The Herald ScotlandThe Herald Scotland
Lean Left

'Bit of a disaster': Roll out of new ScotRail app hit by technical problems

Rail users across Scotland have shared that they are having problems accessing ScotRail's new app this morning.

·Glasgow, United Kingdom
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Bias Distribution

  • 57% of the sources lean Left
57% Left

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Glasgow Times broke the news in Glasgow, United Kingdom on Wednesday, July 29, 2026.
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