ScotRail customer satisfaction rises to 93 in latest passenger survey

ScotRail believed to have hit highest passenger satisfaction score in survey

Train operator improves rating to 93 per cent

ScotRail customer satisfaction rises to 93 in latest passenger survey

ScotRail has achieved a 93 customer satisfaction rating accord to the latest independent passenger survey.

New survey shows an increase in ScotRail customer satisfaction

Customer satisfaction with ScotRail has risen to 93%, according to the latest independent passenger research carried out by transport watchdog Transport Focus. The findings, published through the Rail Customer Experience Survey (RCXS), show overall satisfaction with journeys on the Scottish rail network increased by three percentage points from the previous survey, rising from 90 to 93%.