Salesforce Is Crowdsourcing Its AI Roadmap — with Customers

Salesforce is crowdsourcing its AI roadmap — with customers

Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the others likely do too.

Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations

Salesforce has introduced two complementary updates aimed at embedding AI agents more deeply into customer experience delivery and the employee workflows that support it. The announcements on Agentforce Operations and new capabilities connecting Slack with Salesforce data and processes indicate a continued shift toward what the vendor calls the “agentic enterprise,” where AI agents execute work across front- and back-office environments with min…

Salesforce launches Agentforce Operations

Salesforce launches Agentforce Operations Larry Dignan Wed, 29 Apr 2026 - 08:12 Larry Dignan Editor in Chief of Constellation Insights Constellation Research Larry Dignan is Editor in Chief of Constellation Insights at Constellation Research, where he leads editorial coverage focused on enterprise technology, digital transformation, and emerging trends shaping the future of business. He oversees research-driven news, analysis, interviews, and e…

Salesforce introduces Agentforce Operations to automate outdated back-office tasks

Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office to automate manual work.  Workflow automation tools have existed for a long time — not because office workers are lazy, but because it’s more efficient to have a task handled by a machine. The problem is […] The post Salesforce introduces Agentforce Operations to automate outdated back-office tasks…