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Saks Fifth Avenue Taps AI for Customer Inquiries

Summary by RetailWit
The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

2 Articles

retaildive.comretaildive.com
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Saks Fifth Avenue taps AI for customer inquiries

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

Read Full Article
RetailWitRetailWit

Saks Fifth Avenue taps AI for customer inquiries – RetailWit

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

Read Full Article
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retaildive.com broke the news in on Thursday, August 14, 2025.
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