Safaricom Apologises Over My OneApp Rollout, Promises Urgent Fixes

Safaricom Apologises for My OneApp Chaos, but the Damage Is Already Done - Techish Kenya

Safaricom apologises for My OneApp rollout failures but offers no timeline, no rollback, and no concrete fixes for users.

Safaricom Apologises Over My OneApp Rollout, Promises Urgent Fixes

Safaricom PLC has issued a public apology to its customers following a troubled rollout of its new My OneApp platform, acknowledging that the launch fell short of the experience users were promised. In a statement dated April 16, 2026, the company admitted that many customers encountered significant difficulties accessing the new application, with roaming and … The post Safaricom Apologises Over My OneApp Rollout, Promises Urgent Fixes appeared …

Safaricom Apologises For Glitches In New My OneApp Rollout

Safaricom has issued a public apology to customers following widespread complaints about its newly launched My OneApp, acknowledging that users... Source

Safaricom Clarifies Whether My OneApp Will be Disbanded

The Kenya Times ~ Trending, Breaking News and Videos Safaricom Clarifies Whether My OneApp Will be Disbanded Telecommunications giant Safaricom has issued a clarification on whether the new My One App, which merged the My Safaricom App and M-Pesa, will be disbanded. This is after users have reported receiving multiple prompts to complete the initial registration process on My OneApp, even after successful login, and experiencing frequent logouts…