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Holidaymakers Issued 'Small-Print' Warning After Mum Hit with Ryanair Charge
Ryanair said the £55 fee was correct because the child’s case exceeded Trunki dimensions, despite the airline’s policy allowing similar brands.
- On April 3, Luana Botas was stopped at Budapest Airport and ordered to pay £55 for her daughter Maia Robinson's hard-shell case after it failed to fit into the baggage sizer during boarding.
- Ryanair's website states children aged two to 11 may carry one Trunki case or "other brands with similar dimensions" that can exceed standard baggage restrictions, yet the airline argued Botas's bag measuring 48 x 33 x 26 centimeters "exceeded" Trunki's permitted 46 x 20 x 31 centimeter dimensions.
- Botas previously traveled through Birmingham Airport without incident using the same luggage, describing the Budapest charge as "embarrassing and humiliating." Her daughter's case measured 48 x 26 x 33 centimeters when packed.
- Calling the fine an "injustice," Botas claimed she was "targeted" for financial reasons and that staff refused to acknowledge her explanation of Ryanair's own exemption policy despite boarding nearly complete.
- Ryanair stood by its decision, stating "this passenger's bag exceeded the permitted dimensions" and confirming that while children may carry approved cases, they must still comply with size restrictions.
29 Articles
29 Articles
Ryanair passenger charged £55 for daughter's carry-on despite airline's website saying bag would be accepted
A holidaymaker was forced to cough up £55 for her daughter's carry-on, after being caught out by the "petty" wording of Ryanair's own exemption.Luana Botas was travelling home from a six-day trip to visit family on April 3 when she was stopped at Budapest Airport over her daughter's case.The 43-year-old was told to put her seven-year-old's hard-shell case into the sizer and ordered to pay £55 when the luggage failed to fit.However, the project m…
Mum slams Ryanair after €60 charge for daughter’s bag
An airline passenger has hit out at Ryanair after being charged £55 (€63) for her child’s carry-on bag, despite believing it fell under the airline’s own luggage exemption policy. Luana Botas was travelling home from a family trip on April 3 when she was stopped at Budapest Airport over her seven-year-old daughter’s suitcase. The 43-year-old said she was asked to place the child’s hard-shell case into the airline’s luggage sizer, and when it did…
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