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Royal Mail to allow part-time posties to work more to improve service
The overhaul follows a record £21 million Ofcom fine and includes a £500 million investment to raise delivery performance.
- Royal Mail will end Saturday second-class letter deliveries as part of a £500 million investment plan spanning five years. The overhaul follows an agreement last week with unions to resolve a long-standing dispute over operational changes.
- Ofcom fined Royal Mail a record £21 million last October after the company delivered just 77% of first-class and 92.5% of second-class post on time in 2024-25. These failures prompted stricter regulatory requirements and enforceable delivery targets.
- Investment measures include allowing around 6,000 part-time postal workers to increase their weekly hours. Ofcom lowered first-class targets to 90% and second-class to 95%, while adding an enforceable 99% backstop requiring mail delivery within two days.
- Communication Workers Union General Secretary Dave Ward said staff "welcome any plan that reverses the chaos that posties have seen." Royal Mail Chief Executive Alistair Cochrane added the company is "determined to do better."
- Royal Mail pledged to reach 90% first-class next-day delivery within a year, aiming for around 85% within nine months of reforms. The company must meet these Ofcom targets by May next year to demonstrate sustained improvement.
24 Articles
24 Articles
Royal Mail overhaul to roll back second-class postal delivery service despite £500m investment
Royal Mail has announced a £500million investment boost in an effort to improve the company's delivery times, while confirming plans to roll back its second-class postal service on weekends.Earlier today, the postal operator announced it will begin introducing a revised letter delivery system across the country next month, pending consultation with union members.This development follows a deal struck with the Communication Workers Union last wee…
Royal Mail outlines £500m plan to improve universal service performance
Royal Mail has published a Quality of Service Improvement Plan, committing to invest £500m (US$676m) over five years to improve delivery performance across its universal service. The plan follows agreements with the Communication Workers Union (CWU) and Unite CMA on implementing regulatory changes introduced by Ofcom. A central element is the rollout of a new delivery model, scheduled to begin in May, subject to a consultative ballot by CWU memb…
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