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Riding buses and trains is part of RTA's plan to improve experience
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Riding buses and trains is part of RTA's plan to improve experience
Zane Patterson rides the bus to work every day. One morning, the project and performance manager for Greater Cleveland Regional Transit Authority noticed that his usual bus stop on West 25th Street, near Irishtown Bend Park, was incorrectly marked on the map. Services like Google Maps and the Transit app were sending folks to the wrong location. Patterson reported the issue and quickly resolved it—a direct result of RTA’s new customer experien…
·Cleveland, United States
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