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Report shows declining trust in HMRC
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Report shows declining trust in HMRC
A new report has highlighted not only a declining trust in HMRC, but a growing cost of tax administration too, for both HMRC and taxpayers alike. Responding to the Parliament’s Public Accounts Committee (PAC) report, the Chartered Institute of Taxation (CIOT) believes that investing in HMRC’s customer service can help to improve trust. The CIOT has also welcomed a call in the report for HMRC to learn lessons from its implementation of Making Tax…
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