How African Banks Are Transforming

How African banks are transforming

Banking in Africa is undergoing a transformation as hyper-personalisation, AI integration and financial inclusion drive major changes. A new report from Backbase and African Banker magazine, “Retail banking: Competing for the modern African customer” is based on an exclusive survey of over 200 senior banking executives across 40 African countries. Key findings from the report include: Retail banking remains the main entry point for digital tran…

Report reflects on future of digital banking in Africa – New Business Ethiopia

Backbase, the global leader in Engagement Banking, in partnership with the African Banker magazine, has launched the inaugural report in the Africa Digital Banking Experience Series 2025. The report is described as a timely publication that explores the transformation of banking across the continent in an age of hyper-personalization, AI integration, and financial inclusion. The […]