Repair visits split near-even among dealers, aftermarket in Canada: survey

Repair visits split near-even among dealers, aftermarket in Canada: survey

Getting a vehicle serviced in Canada is more expensive than it’s ever been, and while dealerships account for about half of service visits, aftermarket shops get higher marks for focusing on the customer and fixing the problem the first time. Among dealerships, Lexus and Mercedes-Benz are tied for the top spot in customer satisfaction; and Mercedes-Benz held that for its second consecutive year.

Record Repair Bills Mask Aftermarket EV Trust Gap

Driven by complex repairs and rising labor costs, average Canadian dealership service spend hits $566 per visit despite flat annual vehicle drop-off frequencies. The J.D. Power 2026 Canada Customer Service Index—Long-Term (CSI-LT) Study reports that average service expenditure per visit for vehicles aged four to 12 years rose to $443 in Canada, up from $415...