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Reducing racism in labor service ratings by changing from stars to thumbs

Summary by Phys.org
A team of business analysts from the Yale School of Management, Rice University and the University of Toronto has found that switching how ratings are made for labor work done in people's homes can drastically reduce racial skewing.

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Reducing racism in labor service ratings by changing from stars to thumbs

A team of business analysts from the Yale School of Management, Rice University and the University of Toronto has found that switching how ratings are made for labor work done in people's homes can drastically reduce racial skewing.

·United Kingdom
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Phys.org broke the news in United Kingdom on Thursday, February 20, 2025.
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