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Customers Report Getting Punctured Nintendo Switch 2s From NYC GameStop
- On Thursday, June 5, 2025, some customers at a GameStop in Staten Island, NY, received Nintendo Switch 2 consoles with punctured screens caused by staples on the packaging.
- The damage resulted from GameStop stapling receipts to the Switch 2 boxes due to a broken air conditioner preventing tape from sticking, causing staff to use staples to avoid paperwork mix-ups.
- The Switch 2 packaging exposes the screen face-up with only 1.5 cm of thin cardboard protection, making consoles vulnerable to punctures from stapling or stacking during handling.
- GameStop confirmed it is investigating the issue, has provided replacements sourced from New York and New Jersey for affected customers, and Nintendo is working closely with retailers to ensure ample supply for the launch weekend and beyond.
- This incident highlights packaging and retail handling flaws that may negatively affect customer experience amid high demand, staff shortages, and ongoing challenges in preserving product condition.
35 Articles
35 Articles
Des Moines Register
Burlington Free PressGamers complain after receiving damaged Nintendo Switch 2 consoles from NY GameStop
The release of the Nintendo Switch 2 saw a hiccup, at least in New York, as some GameStop customers reported purchasing damaged devices.
Customers report getting punctured Nintendo Switch 2s from NYC GameStop
STATEN ISLAND, N.Y. (PIX11) – Several people who purchased Nintendo Switch 2 consoles from a Staten Island GameStop on Thursday reportedly received them with punctured screens, according to customers and social media posts. The incident was first reported on Reddit by a user who said they went to the midnight release of the Nintendo Switch 2, which was released on June 5, at the Forest Avenue GameStop store. A photo showed a receipt stapled to t…
Nintendo Switch 2 Screen Punctures Ruin Launch Day for Fans Due to Store Receipts Stapled Into Console's Box
Nintendo Switch 2 owners are opening consoles with punctured screens due to store receipts being stapled into the front of the console's box.Photos from a string of Switch 2 customers show how staples can easily penetrate through the console's packaging, which consists of a thin cardboard box and a flimsy plastic envelope containing the main Switch 2 unit. "GameStop stapled the receipt for me and my friends' Switch 2s to the box. FML," wrote one…
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