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Poor recordkeeping behind leak failure that left resident at 'breaking point' - Construction Management
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Poor recordkeeping behind leak failure that left resident at 'breaking point' - Construction Management
Accent housing association’s failure to categorise a leak as an emergency repair resulted in delays that left a resident at “breaking point”. The case is included in the Housing Ombudsman’s latest severe maladministration learnings report ahead of Awaab’s Law coming into force in October. Eleven social landlords are mentioned in the report, including five local authorities and six housing associations. In this instance, the watchdog found tha…
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