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Pensioner Banned From Bootle Aldi After What Happened at Checkout
The couple refuse to unpack their full trolley as required by Aldi policy, leading to a dispute and ban; Aldi says staff faced abuse during the incident.
- The Washington Parade Aldi in Bootle barred longtime customers Anthony Taylor, 75, and Regina Taylor, 65, after a checkout dispute during their monthly shop on October 4, forcing them to travel three or four miles for groceries.
- A checkout worker demanded the couple empty their trolley, the Taylors say, but Anthony Taylor refused due to osteoarthritis and their usual practice of unloading one item per bulk purchase.
- Aldi's spokesperson said colleagues work hard and the chain does not tolerate abusive behaviour, while the Taylors told the Liverpool Echo they are embarrassed, incensed, and want an apology.
- Security involvement escalated the confrontation, Anthony Taylor said, and he later returned to retrieve a pound he had left in the trolley after the manager removed it.
- The couple have been loyal customers since the store opened around ten years ago, and Aldi acknowledged staff were unaware of Anthony's back problem but will offer extra help under its assistance policy.
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Pensioner, 75, banned from Aldi 'after comment to staff at checkout' - Birmingham Live
Anthony and Regina Taylor, 75 and 65 years old respectively, have been told they cannot return to their local Aldi after being 'abusive' to staff, although the couple claim they have done nothing wrong
·Birmingham, United Kingdom
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'We are incensed by it': Pensioner couple banned from Aldi after what man said to staff at checkout
Anthony and Regina Taylor, 75 and 65 years old respectively, have been told they cannot return to their local Aldi after being 'abusive' to staff, although the couple claim they have done nothing wrong
·Ireland
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Coverage Details
Total News Sources15
Leaning Left4Leaning Right3Center6Last UpdatedBias Distribution46% Center
Bias Distribution
- 46% of the sources are Center
46% Center
L 31%
C 46%
R 23%
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