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911 Outage Caused by Operating System Defect: PEMA

Mid-Afternoon on July 11, Pennsylvania’s Next-Generation 911 system experienced intermittent outages, an operating system defect, and a PEMA alert advised true emergencies only.
Following the April upgrade to Next-Generation 911, state emergency officials said the outages were not due to a cyberattack.
Amid the disruptions, Jeff Boyle said, `We activated the Emergency Alert System and issued Wireless Emergency Alerts as a precautionary measure`, as vendors and public safety partners began investigations.
Despite earlier disruptions, 911 service resumed by midnight, and residents were urged to use 10-digit non-emergency numbers to reach dispatchers.
Looking ahead, PEMA is executing corrective measures to enhance system redundancy, and it will release additional non-security-sensitive findings once the report is complete.

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Pittsburgh Post-Gazette

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The Daily Item

Center

Pennsylvania's 911 outages were caused by tech glitch, not cyberattack, officials say

Technical issues caused the intermittent 911 outages in Pennsylvania earlier this month that prevented some calls from going through, a preliminary report...

2 days ago·Pittsburgh, United States

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YOURERIE

Center

911 Outage caused by operating system defect: PEMA

Open the article to view the coverage from YOURERIE

2 days ago

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Penn Live

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Pa. provides more details on what caused recent 911 service outages

The Pennsylvania Emergency Management Agency (PEMA) announced Tuesday that the preliminary analysis of the 911 system outages more than a week ago determined that the issues were due to a defect in an operating system.The disruptions are not believed to be the result of a cyber-attack, the press release said.

3 days ago·Harrisburg, United States

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StateScoop

Center

Pennsylvania statewide 911 outage due to faulty operating system, not cyberattack, agency says

The intermittent statewide 911 outage Pennsylvania experienced this month was not caused by a cyberattack, officials said.

3 days ago

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The Indiana Gazette Online

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PEMA: Defect in an operating system believed cause of 911 outages July 11-12

The Pennsylvania Emergency Management Agency thinks a defect in an operating system caused 911 outages July 11-12.

3 days ago·Indiana, United States

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Inquirer

Lean Left

Pa.’s intermittent 911 outage caused by system ‘defect,’ not attack, state says

A more detailed analysis is underway, the state said. Officials previously said they did not believe a cyberattack or software update was the culprit.

3 days ago·Philadelphia, United States

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