Payment friction doesn't show up on a P&L, but it costs small businesses customers

Payment friction doesn't show up on a P&L, but it costs small businesses customers

  Payment friction is one of the few business costs that never gets a line item. Maybe it’s a customer who didn’t return, or a deposit that arrived after payroll was due. That cost was always there, but it’s getting harder to absorb. A recent survey of 1,000 U.S. consumers and 210 small business operators