Patients Are Skipping Going to the Doctor Because AI "Receptionists" Can't Understanding What They're Saying

Patients Are Skipping Going to the Doctor Because AI "Receptionists" Can't Understanding What They're Saying

Some patients in the UK are skipping going to the doctor because their office’s AI “receptionist” can’t understand what they’re saying. The health and social watchdog Healthwatch Rotherham said that the troublesome AI receptionist in question, called “Emma,” is being used at a number of clinics in South Yorkshire — and is struggling with locals’ distinct way of speaking. “One of the issues is this system can’t always understand what people’s inq…