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Passenger Assistance and Lift Failures
Summary by disabilityrightsuk.org
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Passenger Assistance and Lift Failures
Approaches to DR UK show that there are many instances of passengers not receiving the Passenger Assistance help they had booked. While the positive news is that satisfaction shows 94% of passengers are satisfied with the assistance they received, at least 11% of the 8,700 people who participated in a recent survey had not received assistance at all when requested, and a large proportion of this is due to station infrastructure. The Office for R…
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