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One in three shoppers ‘admits to stealing from self-checkouts’: UK Store Survey

  • A new survey shows that 37 percent of customers admit to stealing items at self-checkouts, indicating a rise in shoplifting incidents.
  • The survey found that men and individuals under 35 are more likely to engage in theft at self-checkouts.
  • Retailers are responding by enhancing checkout technology, including AI and RFID systems, to reduce theft.
  • Morrisons' chief executive stated that the supermarket is removing some self-checkouts due to customer dissatisfaction, especially for those with full trolleys.
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The Grocer broke the news in on Friday, January 31, 2025.
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