Glasgow Housing Association Outperforms Scottish Averages in Tenant Survey

Glasgow housing association outperforms Scottish averages in tenant survey

A Glasgow housing association has outperformed the Scottish housing benchmarks for tenant satisfaction.

Majority of social housing tenants satisfied with landlord services

The Regulator of Social Housing (RSH) published its analysis of large social landlords’ Tenant Satisfaction Measure (TSM) results today, 4th November 2025.  Nearly 500,000 tenants were surveyed this year, with seven in 10 low cost rental accommodation (LCRA) tenants saying they were satisfied with their landlord’s overall service.  Almost one in five (18%) said they were dissatisfied.  Tenants in LCRA reported the highest satisfaction levels wit…

One in five social housing tenants dissatisfied with overall ...

The regulator’s annual analysis shows only one in three residents satisfied with their landlord’s complaint handling