One Bot, Many Roles: Designing Conversational AI That Adjusts to Support, Sales, and Success
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One Bot, Many Roles: Designing Conversational AI That Adjusts to Support, Sales, and Success
Businesses today are using conversational AI in more places than ever—support, sales, onboarding, customer success—you name it. What used to be a simple chatbot answering FAQs has evolved into a smart assistant expected to oversee everything from solving problems to closing deals. But here’s the catch: one bot now must wear many hats. It might help a frustrated customer one minute, then switch to convincing a trial user to upgrade the next. The …
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