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Ombudsman Confirms STAIRs Complaints Processes Following Consultation
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Housing Ombudsman publishes revised Scheme
We have published our response to the Social Tenant Access to Information Requirements (STAIRs) consultation. Alongside this, we have updated our Scheme. STAIRs gives social housing tenants of Private Registered Providers (PRPs) new rights to request information about how their homes are managed. From 1 October 2026, PRPs must proactively publish information about how they run their […] The post Housing Ombudsman publishes revised Scheme and con…
LeO publishes complaints resolution procedure following successful pilot
LeO publishes complaints resolution procedure following successful pilot: The Legal Ombudsman (LeO) has published its final Model Complaints Resolution Procedure (MCRP), a new framework and supporting guidance designed to help le
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