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Royal Mail faces UK probe after missing delivery targets
- In 2025, Ofcom began examining Royal Mail’s compliance after the company failed to meet its nationwide delivery performance targets.
- Royal Mail's failure to deliver 93% of first-class mail within one working day, achieving only 76.3%-76.5%, triggered regulatory scrutiny and follows previous delivery shortfalls.
- The company also missed its second-class mail target, delivering 92.2% within three days, and has faced £16 million in fines since 2023 amid ongoing service reliability concerns.
- Alistair Cochrane acknowledged that the current service levels have not reached their desired goals, and emphasized the company's ongoing commitment to meeting the expectations of their customers.
- The investigation may lead to further penalties and reflects continuing challenges as Royal Mail undergoes modernisation and Ofcom reviews its universal service obligations.
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Ofcom opens investigation into Royal Mail's compliance | Post & Parcel
Ofcom has today opened an investigation into Royal Mail’s compliance with its regulatory obligations for 2024/25, following the company’s publication of its annual delivery performance results this afternoon. Measuring performance Under our rules, Royal Mail is required to meet specific delivery performance targets across the whole financial year, excluding the Christmas period.[1] Among other targets, Royal Mail must: deliver 93% of First Clas…
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