NC DMV Strategic Plan Unveiled, Goal Set of 15

NC DMV strategic plan unveiled, goal set of 15

RALEIGH, N.C. (WNCN) — On Tuesday, North Carolina DMV Commissioner Paul Tine released his strategic plan to make the organization stronger and improve your experience with the agency. It’s broken into seven strategic priorities. One of the main priorities is cutting down on average wait times. According to the plan, right now the average wait [...]

North Carolina DMV outlines 5-year plan to streamline services

The North Carolina DMV is rolling out a plan to reduce the time you wait.

N.C. DMV Announces New Plan To Reduce Wait Times And Bring Services Closer To Home

ROCKY MOUNT – The North Carolina Division of Motor Vehicles (NCDMV) has unveiled an Examiner Staffing Plan designed to improve customer service by aligning staff resources with where North Carolinians live and need service the most. The plan, part of NCDMV’s broader transformation into an exceptional customer-service organization, will increase staffing at 56 driver license offices […]

NC DMV Releases 5-Year Strategic Plan, Aims to Cut Wait Times to 15 Minutes

N.C. Division of Motor Vehicles Commissioner Paul Tine on Tuesday released the agency's 2026-2030 Strategic Plan, a comprehensive roadmap designed to transform the DMV into an exceptional customer service organization. “This strategic plan will be our playbook for transforming NCDMV into an exceptional customer service organization,” said Commissioner Paul Tine. “Our guiding purpose is clear: …