Nordstrom says I returned a "worn" rug. I'd like a refund, please

Nordstrom says I returned a "worn" rug. I'd like a refund, please

Last month I purchased a Lorena Canals rug online from Nordstrom. The box arrived, but it was the wrong rug. The one they sent had a lot more fringe and none of the design of the rug I had picked out. I called Nordstrom and set up a return, and it was shipped back within 10 hours of receiving it. I never took it out or used it at all. Nordstrom says I returned a worn rug and is refusing to refund...