New SolarWinds Research Reveals the Gap Between AI Potential and Payoff in IT Service Management

SolarWinds 2026 State of ITSM Report: From AI Potential to Real Payoff

The 2026 SolarWinds State of ITSM Report, released today, shows that AI helps IT teams do more work. But there is a catch. Instead of making the job easier, AI is changing the kind of work IT professionals do. The report surveyed over 800 IT workers. It found that 84% of them see the value in AI. However, 52% of teams say their workload has increased. Only 7% say the costs matched what they planned. This creates a split: teams have high producti…

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

New SolarWinds Research Reveals the Gap Between AI Potential and Payoff in IT Service Management

Survey of 800+ IT professionals finds AI is meeting expectations on paper, but only 7 percent say the true cost matched what they planned for SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, released its 2026 State of ITSM Report, which studies how IT teams are using AI in their […] The post New SolarWinds Research Reveals the Gap Between AI Potential and Payoff in IT Service Management appeare…