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New Social Security Commissioner faces pointed questions about staffing, privacy
- Frank Bisignano, sworn in last month as Social Security Administration Commissioner, faced questions about staffing, privacy, and service quality at the SSA.
- The agency's troubles stem from cost-cutting efforts by Elon Musk's Department of Government Efficiency, which led to layoffs, reassignments, and nearly 7,000 lost workers.
- A recent phone survey found average call wait times of 102 minutes, with 32% over two hours and more than half of calls unanswered by a human.
- Senator Elizabeth Warren accused Bisignano of possibly misleading the public about wait times, citing SSA data showing a 19.2-minute average excluding callbacks.
- Bisignano pledged to reduce wait times to under one minute via technology investment and aimed to improve morale despite ongoing staffing reductions and budget risks.
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Associated Press News+40 Reposted by 40 other sources
New Social Security Commissioner faces pointed questions about staffing, privacy
After months of job cuts, leadership turnover and other turmoil at the Social Security Administration, the agency’s newly minted commissioner faced pointed questions from lawmakers about the future of the agency and its ability to pay Americans their benefits and protect their privacy.
·United States
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Total News Sources44
Leaning Left6Leaning Right2Center31Last UpdatedBias Distribution79% Center
Bias Distribution
- 79% of the sources are Center
79% Center
15%
C 79%
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