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New smart meter rule means customers 'could receive £40 automatically from next month'
- Next month, Ofgem will automatically pay £40 to UK households requesting smart meters facing delays or failed installations, with tougher rules coming into force in February.
- Last year, Ofgem began a review of guaranteed standards of performance for smart meters to introduce new rules for energy suppliers, aiming to set clear expectations and protect consumers.
- Automatic compensation applies for waits over six weeks, faults causing installation failures, missed resolution plans within five working days, or if suppliers fail to install or repair within 90 days.
- The rules are designed to protect consumers and aid rollout, with Ofgem saying more than 70% of households across the UK have smart or advanced meters and over 900,000 previously non-operating meters repaired or replaced since 2024.
- Ofgem plans another review in early 2027, `Labour Party energy consumers minister Miatta Fahnbulleh said`, and the Government is taking action, supported by survey data showing 85% of consumers are satisfied with their smart meters.
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38 Articles
38 Articles
Craven Herald+24 Reposted by 24 other sources
£40 compensation payments to be paid for smart meter delays from next month
Ofgem said tougher smart meter rules will come into force from February
·Skipton, United Kingdom
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Smart meter customers eligible for £40 compensation after failed installations, Ofgem confirms
Energy regulator Ofgem has confirmed smart meter customers who have facing delays or failed installations could receive £40 compensation from next month, in a win for consumers
·London, United Kingdom
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Total News Sources38
Leaning Left5Leaning Right4Center26Last UpdatedBias Distribution74% Center
Bias Distribution
- 74% of the sources are Center
74% Center
14%
C 74%
12%
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