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New Generation Chatbots in After-Sales Care: How to Automate without Dehumanizing
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For years, chatbots have been synonymous with mechanical responses, predefined menus and frustrating conversations. But the new generation of chatbots, powered by artificial intelligence (IA) and natural language processing (PLN), is transforming after-sales care in companies — including SMEs. It’s not just about responding quickly, but doing well, with... The new generation Chatbots entry in after-sales care: how to automate without dehumanizin…
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