US EditionTrain Passengers Can Now Claim Share of £80million in Minutes
Trainline reveals £80 million lost yearly in delay compensation due to limited one-click claims and calls for government action to simplify payouts for all online ticket buyers.
- Trainline has launched a petition calling on the UK Government to enable one‑click Delay Repay claims for all online ticket buyers as part of a campaign for rail reform focusing on passengers' needs.
- Because independent retailers can't offer the streamlined path, roughly one in four passengers using Trainline must navigate manual claims instead of one-click Delay Repay.
- New analysis finds more than £80 million is being left unclaimed annually, with the YouGov‑commissioned survey of 2,000 UK adults showing 29% failed to claim last year and 58% said claims took at least six minutes.
- Trainline's chief executive Jody Ford pressed for change, saying six minutes of form-filling after delays is unacceptable, while campaigners and the Department for Transport support simpler compensation reforms.
- Practical options include letting independent sellers provide one‑click claims, as Trainline says its Delay Repay service can track journeys and notify customers when they're eligible, making claiming simpler.
18 Articles
18 Articles
Craven Herald
Train passengers missing out on £80m a year in delays compensation - how to claim
Train passengers are missing out on more than £80 million a year due to “unacceptable” compensation claims processes for delayed journeys.
Train passengers missing out on £80m a year in delays compensation – analysis
Railway passengers waiting for a train. Photo Gareth Fuller/PA Wire Train passengers are missing out on more than £80 million per year in compensation for delayed journeys because of “unacceptable” claims processes, according to new analysis. Online ticket retailer Trainline, which produced the estimate, called for rail reform that “focuses on what matters” to passengers. Customers who buy tickets via a train operator’s website or app can often …
Trainline calls for change to delay repay as passengers lose £80m
London listed ticketing app Trainline has launched a new campaign urging the government to improve delay repay compensation after consumers lost out on millions. Rail passengers are missing out on an estimated £80m in compensation for journeys each year, with the “bureaucratic and inconsistent claims” process being too frustrating for passengers to navigate while preventing independent ticket retailers from offering ‘one-click’ delay repayments.…
Coverage Details
Bias Distribution
- 77% of the sources are Center
Factuality
To view factuality data please Upgrade to Premium
