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NHS app to use AI to determine which service best for patients
The tool will assess symptoms and route users to GP, pharmacy or A&E, with a Sussex trial cutting phone queues by 29%, officials said.
- Officials announced an AI triage tool will be added to the NHS app to direct patients to the correct service. A Sussex GP practice trial yielded a 29% reduction in phone queues, with the feature reaching more than 200,000 patients within 12 months.
- Health Secretary James Murray unveiled how £10 billion in government funding will overhaul NHS technology, including AI transcription tools. A Great Ormond Street Hospital trial across nine London sites found clinicians spent almost 25% more time interacting with patients when utilizing these tools.
- Dr. Ragu Rajan of Wealden Ridge Medical Partnership in Sussex said, "Integrating AI triage directly into the NHS app means our patients can tell us what they need, when they need it, and be directed to the right care first time." Rajan highlighted the tool's clinical value.
- Tory shadow health secretary Stuart Andrew argued new technology requires a "fully-funded plan," while RCN chief nursing officer Professor Lynn Woolsey warned that "improvements to basic IT infrastructure must come first" to ensure patient safety.
- The NHS plans to make the triage update available to all app users by April 2028. This rollout forms part of a broader programme of AI features intended to transform services and reduce waiting times over the coming years.
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udgtvThe National Health Service of England (NHS England) has announced that it will soon implement in its mobile application a triage tool with artificial intelligence (AI) to advise patients and reduce waiting times. Read more]]>
Coverage Details
Total News Sources18
Leaning Left3Leaning Right1Center6Last UpdatedBias Distribution60% Center
Bias Distribution
- 60% of the sources are Center
60% Center
L 30%
C 60%
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