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Neither Yelling Back nor Using Force to Stop them... A Regular Customer's "Brilliant Suggestion" to Get Rid of a Couple Who Threw a Liquor Bottle at the Bar Owner.
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How does a third party mediate a dispute between two people? Shinji Hayashi, the owner of a wine bar in Shibuya, based his experience of getting into trouble with a drunk customer, says, "The strongest person in the world is someone who can listen to both sides, not take sides, and find a compromise that satisfies both parties."
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