Nearly Half a Million Calls to the SNS 24 (National Health Service 24-Hour Helpline) Were on Hold for More than 30 Minutes to Be Answered.
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The number of SNS24 Line appointments increased 58.9%, between 2024 and 2025, an increase accompanied by worsening waiting times, with some calls waiting more than 30 minutes last year, was revealed today.
By 2025, more than 466 thousand calls to the SNS24 Line had to wait more than 30 minutes to be answered. In the previous year, the number had been 58,000 calls.
The number of people who reached the emergencies referred to by the SNS24 line rose between 2024 and last year, with the extension of the project "Call Before, Save Lives". But the ability to respond did not accompany this increase.
Calls answered by the hotline increased from 2.57 million in 2024 to approximately 4.09 million in 2025, thanks to the expansion of the project aimed at improving access to emergency services, according to a study by ANEEL.
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