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NatWest To Overhaul Digital Banking With AWS, Accenture - Accenture (NYSE:ACN), Amazon.com (NASDAQ:AMZN), NatWest Group (NYSE:NWG)
GREATER LONDON, ENGLAND, JUL 23 – NatWest will use AI and cloud technology to enhance customer service, fraud prevention, and regulatory reporting for its 20 million customers, accelerating digital transformation, officials said.
- On July 24, 2025, NatWest Group revealed a five-year collaboration with AWS and Accenture aimed at upgrading its technology infrastructure and enhancing capabilities in information management, advanced analysis, and artificial intelligence.
- This collaboration follows NatWest's strategy to become simpler and more technology-driven amid rapidly changing industry and customer expectations.
- The partnership will consolidate multiple data sources into a single AI-enabled platform, streamline onboarding, improve fraud prevention, and enhance operational efficiency.
- NatWest CEO Paul Thwaite said the effort supports transforming NatWest into a data-led bank, while AWS CEO Matt Garman highlighted the platform's agility and reliability to deepen customer relationships.
- This initiative aims to deliver more personalized services to NatWest’s 20 million customers, foster a data-driven culture, and upgrade employees’ skills using advanced AI and cloud technologies.
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12 Articles
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