N Chandrasekaran says Air India's next phase to focus on customer trust, 'safety above everything else'
Chandrasekaran said the airline must improve safety, restore trust and tighten costs as it moves through a leadership handover, after four years of rebuilding.
- On Monday, Air India Chairman N Chandrasekaran addressed employees at a town hall, formally transferring leadership from outgoing CEO Campbell Wilson to incoming CEO Tewolde Gebremariam.
- Since the Tata Group took control in 2022, Air India has spent four years modernizing its fleet and cabins while integrating Vistara to rebuild operations.
- Geopolitical disruptions, fuel volatility, and the tragic AI171 accident made the past 18 months particularly challenging, Chandrasekaran acknowledged during the session.
- Leadership outlined the airline's next phase on four metrics: safety, customer trust, reliable operations, and tighter cost control as primary success measures.
- Tewolde Gebremariam emphasized safety as paramount, stating, "Air India must be known for caring about safety above everything else," as he assumes the CEO role.
18 Articles
18 Articles
Air India Must Rebuild Trust and Tighten Costs, Chandra Says
Air India Ltd. must regain credibility with fliers and enforce sharper financial discipline, Chairman Natarajan Chandrasekaran said — underscoring the airline’s turnaround as a key ambition of his tenure — at his first town hall since announcing he will step down in February.
Air India must be known for safety above everything else: N Chandrasekaran
Tata Sons Chairman N Chandrasekaran emphasizes safety, trust, and operational excellence as Air India undergoes leadership transition and aims to overcome financial and operational challenges. Incoming CEO Tewolde Gebremariam pledges to Make Air India Great Again.
Air India’s New CEO Gets a Clear Mandate: Safety, Reliability and Profit
New CEO Tewolde Gebremariam is taking over a very different Air India from the one Campbell Wilson inherited in 2022. The airline has more aircraft, more resources and bigger ambitions, not to forget, much higher expectations.
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