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My ticket change request is lost in translation. Can I get my $4,352 back from Austrian Airlines?
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My ticket change request is lost in translation. Can I get my $4,352 back from Austrian Airlines?
My wife and I booked business-class tickets to Cairo through Austrian Airlines and Lufthansa for a tour of Egypt. The tour operator canceled the trip because of the conflict in the Middle East. When I called Austrian to rebook, the agent misunderstood "tour canceled" as "cancel booking." The airline refunded only $108 instead of rebooking my $4,352 ticket. But the airline...
·McKenzie Bridge, United States
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