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My frequently flying friend had a gripe. If only he’d seen the news

A frequent flyer called United Airlines to dispute missing points during the collapse of the first Twin Tower, highlighting the tension between personal concerns and unfolding tragedy.

The woman from United Airlines was not as attentive as he would have liked. Later, he realised why.

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Sydney Morning Herald broke the news in Sydney, Australia on Wednesday, January 28, 2026.
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