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There’s a New King of Fast Food in the U.S., Ending Chick-Fil-A’s Reign
Jersey Mike’s scored 84, one point ahead of Chick-fil-A, after customers praised its freshness, variety and value in 16,464 surveys.
- Jersey Mike's replaced Chick-fil-A as the top-rated quick-service restaurant on Tuesday, June 16, 2026, according to the American Customer Satisfaction Index , scoring 84 out of 100 versus Chick-fil-A's 83.
- Results from 16,464 customer surveys conducted between April 2025 and March 2026 ended Chick-fil-A's 11-year run, with respondents favoring Jersey Mike's for freshness, food variety, and value.
- Mobile app satisfaction surged 12% to 87 in 2026, while website and mobile app quality satisfaction both increased by 4%, reflecting industry efforts to reduce friction in digital ordering.
- Burger King and Culver's led the burger category, while Starbucks dominated coffee; McDonald's ranked seventh with a score of 72, failing to break the top five.
- Jersey Mike's added 238 net new locations in 2025 and cleared $4.2 billion in sales, a notable achievement as the broader restaurant industry struggled to keep pace with inflation.
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Chick-fil-A Was Just Dethroned as America’s Favorite Fast Food Chain for the First Time in 11 Years—Here’s the Restaurant That Won
Hint: It doesn't sell chicken or burgers!Credit: Allrecipes / Getty ImagesWith the amount of fast food and quick service restaurants out there—oftentimes even located on the same street block—it's easy to experience decision fatigue. However, most of us have at least one go-to chain that, no matter how many times we eat there, we'll always crave more. Maybe it's Taco Bell and its ever-rotating menu of Tex-Mex originals, McDonald's and its classi…
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Coverage Details
Total News Sources77
Leaning Left10Leaning Right5Center51Last UpdatedBias Distribution77% Center
Bias Distribution
- 77% of the sources are Center
77% Center
15%
C 77%
Factuality
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