Most US companies lack mature AI governance frameworks

Most US companies lack mature AI governance frameworks

Companies are spending on governance, but aren't fully prepared as agentic AI spreads, a Schellman report found.

The AI governance gap in customer success

The numbers from the State of Customer Success 2026 Report on AI governance should make CS leaders uncomfortable – not because they're surprising, but because they're easy to recognize.41.3% of CS functions have no formal AI governance or quality assurance (QA) process in place. Only 29.3% have formal governance. The remaining 28.6% rely on informal peer review, which in practice means no consistent process at all.Source: State of Customer Succe…

Why AI Governance Without Interaction Capture Is Just Good Intentions

The debate about whether AI belongs in financial services is over: a 2026 Cambridge University study found 81% are adopting it at some level. Now, AI is embedded in research workflows, client communications, trade analysis, and daily decision-making in the sector.   What remains unsettled, and increasingly urgent, however, is whether firms can govern it responsibly. Many financial organizations may default to acceptable use policies and employee…