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More than chatbots: why business AI agents are Big Tech’s next product battleground
Summary by The Conversation
1 Articles
1 Articles
More than chatbots: why business AI agents are Big Tech’s next product battleground
Jens Büttner/Getty ImagesA customer sends a WhatsApp message to a local store asking about a product. Within seconds, they receive an answer. The product they’re after is in stock. Or, if it isn’t, they’re recommended an alternative. Welcome to the next generation of customer service bots – and the latest battleground among the world’s largest technology companies. Big tech firms are now pouring billions of dollars into artificial intelligence (…
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