Moray Council pledges to use AI and automation as part of new digital strategy to drive efficiency and improve accessibility

Moray Council pledges to use AI and automation as part of new digital strategy to drive efficiency and improve accessibility

Moray Council has pledged to make greater use of AI and automation as part of a new three-year digital strategy unveiled this week. The local authority’s vision strategy highlights increased use of AI, self-service, automation and workflow in areas like HR and payroll to improve efficiency and reduce duplication. New technologies will be introduced to automate repetitive tasks and business processes to improve first response times. AI will also …