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Uber's Subscription Practices Under Fire by Montana AG, Uber Responds
Montana leads 23 jurisdictions in suing Uber for deceptive subscription practices, alleging misleading free trials and difficult cancellations violating consumer protection laws.
- On December 15, Montana Attorney General Austin Knudsen filed a lawsuit with the Federal Trade Commission joined by nearly two dozen states and Washington, D.C., and Uber responded on December 16.
- Prosecutors allege Uber misleads consumers about free trials and savings and makes it difficult to cancel Uber One subscriptions.
- Uber says most cancellations take 20 seconds or less in-app, notes prior December 2024 support rules and refunds, and denies charging consumers without their consent.
- In its December 16 response, Uber warned that a successful suit could upend subscription services and said millions of Americans choose Uber One for savings and benefits, vowing to vigorously defend the case.
- The FTC listed Count I: Misrepresentations, Count III: Failure to provide required disclosures, and Count IV: Failure to obtain express informed consent, noting consumers may see a brief charge if cancelling within 24 hours.
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26 Articles
26 Articles
Coverage Details
Total News Sources26
Leaning Left2Leaning Right4Center6Last UpdatedBias Distribution50% Center
Bias Distribution
- 50% of the sources are Center
50% Center
L 17%
C 50%
R 33%
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