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Mobile Operator Has Chatbot as Customer Service – Sued

Summary by Dagens Nyheter.
Instead of a phone number, customers had to talk to a chatbot. Now the mobile company Hallon is being sued by the Swedish Consumer Ombudsman, KO.

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Instead of a phone number, customers had to talk to a chatbot. Now the mobile company Hallon is being sued by the Swedish Consumer Ombudsman, KO.

·Stockholm, Sweden
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svt Nyheter broke the news in Stockholm, Sweden on Wednesday, July 2, 2025.
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