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FCA Sets Final Plans for UK Car Finance Compensation Scheme

The Financial Conduct Authority estimates 14 million mis-sold car finance deals qualify for redress with average compensation around £700 per agreement.

  • On Monday, the Financial Conduct Authority will publish its final decision detailing the payout programme for 14 million motor finance agreements affected by undisclosed commissions.
  • Undisclosed 'discretionary commission arrangements' between lenders and brokers allowed interest rates to be adjusted without customer negotiation; an estimated 40% of car finance deals made between April 6, 2007, and November 1, 2024, were affected.
  • Payouts are expected to average about £700 per agreement, with the industry facing a total cost of £11 billion; major lenders including Barclays, Lloyds, and Close Brothers have already set aside significant funds.
  • If approved, lenders have three to five months to contact customers; the FCA advises consumers to complain directly to their provider, warning that using a claims management company could result in losing over 30% of compensation.
  • Legal challenges from lenders or CMC firms could still delay the process, as parties have 28 days to present a legal challenge to a tribunal before any payouts are made.
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Evening Standard broke the news in London, United Kingdom on Sunday, March 29, 2026.
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