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Microsoft Targets Contact Center Market With Real-Time AI Voice Models

Summary by PYMNTS.com
Microsoft has launched three new AI voice models that can be used to power customer service agents, multilingual assistants and more.
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12 Articles

Microsoft presents NEVER-Transcribe-2-Streaming, AI real-time transcription model with 60 languages and response in about 100 milliseconds.

With MAI-Transcribe-2 streaming, MAI-Voice.2.1 and MAI-Voice.2.1 flash, Microsoft is expanding its own AI model family with audio capabilities for voice agents.

·Germany
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Microsoft's new AI models are designed to transcribe what a speaker says in real time. The post Microsoft's new model for instant voice-to-text conversion with support for 60 languages was introduced appeared first on Digiato.

Microsoft expands its range of home-made models with MAI-Transcribe-2-Streaming, an AI designed to transcribe speech over the course of the conversation. It supports 60 languages and starts producing text just over 100 ms after receiving audio.

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PYMNTS.com broke the news in Boston, United States on Thursday, October 1, 2026.
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